Library Software Support

Did you know we have a 99% client retention rate? Our clients rarely leave us for  another library management system supplier. We believe it’s because we work hard to look after you with our range of library software support services.

When things go wrong we’re here to support you

We can’t help when your computer blows up but we can help you get the best from our software. And let’s face it sometime’s things go wrong or you just need a helping hand. Bailey Solutions has a searchable online help centre with video content and manual style content with text and images.

Your subscription package includes:

  • Telephone and email support during working hours
  • LinkedIn user group – so you can keep in touch with other users
  • Regular webinars – to keep you up-to-date with product news
  • Free upgrades including cumulative patches, improvements and new features
  • Online help centre – so you can get answers to questions anytime.
  • Future proofing of your software-  by continual adaptation of our software for new releases of Windows and major browsers

Your library management system support is included in your annual subscription fee.

Excludes technical services out-of-scope of your contract or data manipulation – see below.

For more information about our support services Contact Us.

Extra Technical Services

In practice we find most situations can be handled remotely and within your subscription , but if you do need out-of-contract technical assistance such as setting up your platform or data manipulation this is charged as follows:

  • Full day – £780 plus travel expenses (where incurred)
  • Half day – £390 plus travel expenses (where incurred)
  • £99 per hour – delivered remotely

For more information about our technical services Contact Us.

All prices on this page do not include VAT or local taxes.

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